Everything You Need to Know

We have rentals that are strictly for Residential/Home use and they can be found here: Residential Rentals(https://kingstonbouncycastles.ca/our-bouncy-castles/rental-castles/residential-castles/)

Please refer to all of the instructions and guidelines listed on your rental contract and on the unit itself. It is important that all users follow the rules listed on the contract and the unit. Our inflatable's are all safety-rated and exceed industry safety standards. This means that they are built with safety in mind, using the latest in high-security designs and fire retardant materials.

No. We do not require a deposit to book your inflatable. Your rental is secured as soon as you fill out the online rental application form, and receive an e-mail confirming your booking from Kingston Bouncy Castle Rentals. Be sure to check your junk folder for our reply!

Payment is required when the inflatable is picked up/delivered. The security deposit can be paid in cash or e-transfer. The rental charge + hst is payable in cash only. We do not accept credit or debit at this time.

Our service areas are from Ottawa to Toronto. We accommodate customers travelling a far distance with our overnight inflatable rental option. Please check out our commercial rental agreement or residential rental agreement for more specific information on our overnight policy. Please note for RESIDENTIAL/HOME USE RENTALS delivery service is only available in Kingston and surrounding areas!

Yes. We offer drop off/pick up services on all our inflatables within Kingston & surrounding areas. We still offer customer pick up/drop off on all our inflatables. We will work with your event start and finish time when booking your delivery service.

Yes we offer DISCOUNTED two day rentals! We offer a 50% DISCOUNT off the rental fee for the second day. Example: If you picked up your inflatable Saturday morning you would return it Sunday evening. If the rental fee for the inflatable is $100+HST per day then with a two day rental you would pay $150+HST. PLEASE NOTE 2 DAY RENTALS ARE SUBJECTED TO INFLATABLE AVAILABILITY AND MAY NOT ALWAYS BE POSSIBLE.

No. The inflatables cannot be setup outdoors during the winter season. Our water inflatables (Crazy Crocodile Water Park, Shark Attack, Slip n' Slide, Splash n' Bounce and Summer Sprayer Splash Park) are only available for rent June through August.

Ideally you should book it as soon as you are ready to make a decision. Availability can decrease quickly two or three weeks ahead of time, especially on weekends, which may mean you are not be able to reserve your first choice inflatable. We do take last minute bookings (even on the same day) when units are available. If the weather is great and you want to rent an inflatable, just give us a call and we'll see what we can do.

Yes! We do our best to keep our equipment as clean as possible. Dirty, grungy units reflect poorly on us as a company, and on you as the person in charge of providing entertainment for your party/event. We take our job and your concerns seriously, which means keeping our inflatables sanitized, clean and in excellent working order. All of our inflatables and equipment are meticulously cleaned and serviced after each rental. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products.

We will provide all the equipment necessary for the inflatable. Depending on the location of your outlets you may be required to provide an extension cord. You will need to provide a standard garden hose for water inflatables.

The area should be reasonably flat, level, clean and clear of any sticks, stones, toys, or animal feces. Grass is the best surface for our inflatables. Types of surfaces that are not suitable are stony or rocky surfaces.

The inflated sizes of all inflatables are listed under the pictures of the inflatables.

If the weather is looking rainy or windy on the day of your event, either we will be in touch with you or you can call us to see our opinion of the weather. If we deem the weather to be inadequate to safely operate our equipment we reserve the right to refuse renting the inflatable (for outdoor rentals). The vinyl on our equipment will get very slippery when it is subjected to water. Should you pick up the inflatable for your event, and the weather turns bad during your rental period, the rental charge will not be refunded or discounted. If it starts raining or gets too windy during your rental time you must immediately discontinue use of the equipment for safety reasons.

The rental period for residential rentals with customer pick up/drop off is 8 hours. We don't offer a half day option for residential rentals. You rental period may increase or decrease slightly with our delivery option.

We offer two different rental options for our public/commercial use rentals. Our half day option includes a 4 hour rental period. Our full day option includes a 6 hour rental period.

Most inflatables will fit into the back of a pickup truck or large SUV. If you have rented an inflatable that requires a larger vehicle for transportation you will be informed before your pick up date.

If you come prepared for your pick up you will spend 5-10 minutes. At drop off you will spend 5-10 minutes as we will set up the inflatable, inspect it, and then refund your $200 deposit.

We will go over all questions/setup instructions before your rental starts. If you come across a question/problem during your rental you can contact us by phone or e-mail.

If you need to cancel your rental for unforeseen circumstances, we ask that you please provide us with at least 48 hours notice.