Question 1

Do you rent inflatables for public events?

Accepted Answer

We have rentals that are strictly for Residential/Home use and they can be found here:
Residential Rentals

Question 2

Are the inflatables safe to use?

Accepted Answer

Please refer to all of the instructions and guidelines listed on your rental contract and on the unit itself. It is important that all users follow the rules listed on the contract and the unit. Our inflatable's are all safety-rated and exceed industry safety standards. This means that they are built with safety in mind, using the latest in high-security designs and fire retardant materials.

Question 3

Is there a deposit required to book my inflatable?

Accepted Answer

Yes, we require a $50 booking deposit sent to Info@kingstonbouncycastles.ca. This secures your bouncer for your date!

Question 4

What types of payment do you accept?

Accepted Answer

Payment is required when the inflatable is picked up. The rental charge + hst is payable in cash or e-transfer. The security deposit MUST be paid in cash. We do not accept credit or debit at this time.

Question 5

What are your service areas for inflatable rentals?

Accepted Answer

Our service areas are from Ottawa to Toronto. We accommodate customers travelling a far distance with our overnight inflatable rental option. Please check out our commercial rental agreement or residential rental agreement for more specific information on our overnight policy.

Question 6

Do you offer delivery service?

Accepted Answer

Unfortunately, not at this time. We offer customer pick up/drop off on all our inflatables in Napanee or Belleville.

Question 7

Do you offer 2 day or weekend rentals? How does a 2 day rental work?

Accepted Answer

Yes we offer DISCOUNTED two day rentals! We offer a 50% DISCOUNT off the rental fee for the second day. Example: If you picked up your inflatable Saturday morning you would return it Sunday evening. If the rental fee for the inflatable is $100+HST per day then with a two day rental you would pay $150+HST. PLEASE NOTE 2 DAY RENTALS ARE SUBJECTED TO INFLATABLE AVAILABILITY AND MAY NOT ALWAYS BE POSSIBLE.

Question 8

Are all the inflatables available year round to rent?

Accepted Answer

No. The inflatables cannot be setup outdoors during the winter season. Our water inflatables (Crazy Crocodile Water Park, Shark Attack, Slip n' Slide, Splash n' Bounce and Summer Sprayer Splash Park) are only available for rent June through August.

Question 9

How far in advance do I need to book my inflatable?

Accepted Answer

Ideally you should book it as soon as you are ready to make a decision. Availability can decrease quickly two or three weeks ahead of time, especially on weekends, which may mean you are not be able to reserve your first choice inflatable. We do take last minute bookings (even on the same day) when units are available. If the weather is great and you want to rent an inflatable, just email us and we'll see what we can do.

Question 10

Are the inflatables clean?

Accepted Answer

Yes! We do our best to keep our equipment as clean as possible. Dirty, grungy units reflect poorly on us as a company, and on you as the person in charge of providing entertainment for your party/event. We take our job and your concerns seriously, which means keeping our inflatables sanitized, clean and in excellent working order. All of our inflatables and equipment are meticulously cleaned and serviced after each rental. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products.

Question 11

What do I need to supply for my inflatable rental?

Accepted Answer

We will provide all the equipment necessary for the inflatable. Depending on the location of your outlets you may be required to provide an extension cord. You will need to provide a standard garden hose for water inflatables.

Question 12

What type of surface can the inflatable be set up on?

Accepted Answer

The area should be reasonably flat, level, clean and clear of any sticks, stones, toys, or animal feces. Grass is the best surface for our inflatables. Types of surfaces that are not suitable are stony or rocky surfaces.

Question 13

How much room do I need to set up the inflatable?

Accepted Answer

The inflated sizes of all inflatables are listed under the pictures of the inflatables.

Question 14

What if it rains? What happens if it starts raining during my rental?

Accepted Answer

If the weather is looking rainy or windy on the day of your event, either we will be in touch with you or you can call us to see our opinion of the weather. If we deem the weather to be inadequate to safely operate our equipment we reserve the right to refuse renting the inflatable (for outdoor rentals). The vinyl on our equipment will get very slippery when it is subjected to water. Should you pick up the inflatable for your event, and the weather turns bad during your rental period, the rental charge will not be refunded or discounted. If it starts raining or gets too windy during your rental time you must immediately discontinue use of the equipment for safety reasons.

Question 15

How long is the rental period for my residential rental?

Accepted Answer

The rental period for residential rentals with customer pick up/drop off is 8 hours. We don't offer a half day option for residential rentals.

Question 16

How long is the rental period for a Public/Commercial rental?

Accepted Answer

We offer two different rental options for our public/commercial use rentals. Our half day option includes a 4 hour rental period. Our full day option includes a 6 hour rental period.

Question 17

Will the inflatable and accessories fit in a car or do I need a truck?

Accepted Answer

Most inflatables will fit into the back of a pickup truck or large SUV. If you have rented an inflatable that requires a larger vehicle for transportation you will be informed before your pick up date.

Question 18

How long will I spend picking up and dropping off the inflatables?

Accepted Answer

If you come prepared for your pick up you will spend 5-10 minutes. At drop off you will spend 5-10 minutes as we will set up the inflatable, inspect it, and then refund your $200 deposit.

Question 19

What if I have a problem or question during my rental period?

Accepted Answer

We will go over all questions/setup instructions before your rental starts. If you come across a question/problem during your rental you can contact us by e-mail.

Question 20

What if I need to cancel my rental?

Accepted Answer

If you need to cancel your rental for unforeseen circumstances, we ask that you please provide us with at least 48 hours notice.

Everything You Need to Know